Refund and Returns Policy

We take customer satisfaction seriously

We want to ensure that your shopping experience with Lowland Herbs is the best. On this page, you can read how you deal with refunds and damaged products and how to deal with them correctly.

We refund items correctly returned to us

If you are not completely happy with your purchase, we give you the option to return it to us within 14 calendar days of receiving it at your delivery address. All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable) condition and be suited for being resold again. Several types of goods are exempt from being returned for customer safety reasons; these are perishable goods such as food and food supplements. If you have any questions about this, please email us at lowlandherbs@gmail.com.
To complete your return, we require a receipt or proof of purchase.

How to return an item to us

If you wish to return an item, please email us at lowlandherbs@gmail.com. Only once arranged with a member of our team may an item be returned. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must return it to us within another 14 days. Return costs incurred by the customer are non-refundable.
To complete your return, we require a receipt or proof of purchase.

Return address:

Lowland Herbs
address
postcode
The Netherlands

It would be best to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please do not return anything to us without arranging it with a member of our Customer Service Team.

How to deal with damaged goods

If the product is damaged, we will be happy to send a replacement once the original item has been received back and inspected. Please get in touch with our Customer Service Team and send photos of the package and the products inside.

How to regret a purchase immediately

We can cancel and refund your order before the item is dispatched from our warehouse. If you want to cancel an order before this happens, get in touch with lowlandherbs@gmail.com immediately, and we will try to stop the package before it is sent.

How to get a refund

Once your return is received and inspected, our Customer Service Team will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within the following days.

Late or missing refunds

If you haven’t received a refund yet, please consider it may take some time before your refund is officially posted. If you still have not received your refund, please contact lowlandherbs@gmail.com for further assistance.

Gifts and promotions cannot be refunded or returned

We do not refund or accept returns for free or promotional items that were given to you for free.

Do you have any questions?

Please contact lowlandherbs@gmail.com for further assistance.
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